Zoho SalesIQ is a comprehensive live chat software designed for growing businesses. It combines website visitor tracking, app visitor tracking, lead scoring, and analytics to help businesses maximize their return on investment from various marketing efforts such as content, SEO, Adwords, and email marketing.
One of the key features of Zoho SalesIQ is the ability to track website and app visitors in real time, allowing businesses to understand how their visitors are interacting with their content. This can help businesses improve their sales and customer support through the use of live chat, which can be easily configured on both websites and mobile apps.
In addition to live chat, Zoho SalesIQ also offers proactive mobile live chat, which can help businesses capture the attention of their app visitors. This feature allows businesses to trigger automated invitations for live chat, providing a seamless and convenient way for prospects to engage with the business in real time.
Zoho SalesIQ also offers the ability to collect feedback after live chat sessions, both on websites and mobile apps. This can help businesses enhance the quality of their interactions with visitors and improve overall customer satisfaction.
The software also offers real-time live chat translation in over 25 languages, allowing businesses to engage with a wider audience and break down language barriers. Additionally, Zoho SalesIQ helps businesses identify, track, and capture a list of all their live chat website and app visitors.
With the use of lead scoring, Zoho SalesIQ can categorize website and app visitors based on their likelihood of making a purchase. This can help businesses prioritize and target their efforts towards high-potential leads.
Setting up Zoho SalesIQ on a website is a quick and easy process, taking only 5 minutes to complete. The software provides a code-snippet that can be easily copied and pasted onto the website, making it accessible to businesses of all technical levels.
Lastly, Zoho SalesIQ offers a friendly customer support team that is available to assist with any queries via live chat, phone, or email. This ensures that businesses have the necessary support to make the most out of the software and its features.