Home Page » Productivity » Android » Salesforce Field Service

Salesforce Field Service

250.4.8 by Salesforce.com, inc.

(0 Reviews) October 10, 2024

Facebook

Twitter

E-mail

Favorites

Latest Version

Version
250.4.8

Update
October 10, 2024

Developer
Salesforce.com, inc.

Categories
Productivity

Platforms
Android

Downloads
0

License
Free

Package Name
com.salesforce.fieldservice.app

Report
Report a Problem

Visit Page

More About Salesforce Field Service

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.

This application is designed to help mobile employees easily resolve issues in the field by providing them with the necessary tools and information. It is backed by the Salesforce1 platform, allowing for customization and extension to fit the specific needs of each organization. However, in order to use this application, the Salesforce org must have Field Service and individual users must be provisioned with Field Service Technician licenses. This can be purchased through a Salesforce Account Executive. The application features an optimized and user-friendly interface, making it easy to view service appointments, work orders, inventory, service history, and other important information from anywhere. It also includes mapping, navigation, and geolocation capabilities to help users stay on track and know where they are headed next. Additionally, the application has an offline-first design, allowing users to continue working even without network connectivity. Real-time collaboration is made possible through the use of Chatter, where dispatchers, agents, managers, and other technicians or mobile employees can communicate and share photos. The application also provides access to relevant Knowledge Articles to assist with tricky tasks. Users can also stay informed with automatic push notifications and easily obtain proof of service by capturing customer signatures on their touch screen. Other useful features include the ability to generate and send service reports to customers, manage van stock inventory and record product transactions, and plan ahead by viewing required parts and recording consumed products for each job. The application can also be extended and customized using configurable layouts, list views, quick actions, Salesforce Flows, and deep-links to other apps. Users can also declare their time off and manage their resource absences through the application. The Field Service profile tab allows for control over which fields mobile workers can see when viewing resource absences. Additionally, the application includes visualizations of the steps required to complete complex jobs and provides asset service history information to help users get up to speed quickly. Overall, this application is a comprehensive and customizable tool for mobile employees to effectively resolve issues in the field.

Rate the App

Add Comment & Review

User Reviews

Based on 0 reviews

5 Star

4 Star

3 Star

2 Star

1 Star

No reviews added yet.

Add Comment & Review

Your Name: *

Comment Title: *

Your E-mail: * We'll never share your email with anyone else.

Your Comment: *

Your Rating: *

Comments will not be approved to be posted if they are SPAM, abusive, off-topic, use profanity, contain a personal attack, or promote hate of any kind.