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Zoho Desk

2.6.35 by Zoho Corporation

(0 Reviews) October 19, 2024

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Latest Version

Version
2.6.35

Update
October 19, 2024

Developer
Zoho Corporation

Categories
Business

Platforms
Android

Downloads
0

License
Free

Package Name
com.zoho.support

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More About Zoho Desk

Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.

Zoho Desk is a customer support software that allows you to easily prioritize and organize your tickets, stay connected with your customers through various messaging apps, and access relevant information for each ticket. With Zoho Desk, you can collaborate seamlessly with other departments, stay notified about ticket updates, and perform actions with simple gestures. You can also track tasks and ticket times to ensure efficient and timely resolution of customer issues. The Zoho Desk mobile app is constantly being improved to provide a smooth and convenient experience for users.

One of the key features of Zoho Desk is the ability to prioritize tickets based on your chosen criteria. This is made possible through Custom Views and Work Modes, which automatically organize your tickets so you can focus on the ones that require immediate attention. This helps you to efficiently manage your workload and provide timely support to your customers.

Zoho Desk also allows you to stay connected with your customers through popular messaging apps such as WhatsApp, Instagram, Twitter, and WeChat. This makes it easier for you to communicate with your customers and resolve their issues in a timely manner. Additionally, you can access relevant and actionable information for each ticket, including contact information from Zoho CRM, to provide personalized and efficient support.

Collaboration is made seamless with Zoho Desk, as you can easily work with other departments, tag your team on tickets, and collaborate with them on the Team Feed. This helps to close tickets faster and improve overall customer satisfaction. You can also stay notified about ticket updates, comments, and mentions through the Notification Center, which sends push notifications to your device.

The Zoho Desk mobile app also offers convenient gestures for frequently performed ticket actions, such as editing, closing, and moving tickets. This allows you to save time and perform tasks with just a few swipes. Additionally, you can track tasks for each ticket and monitor how much time your agents spend on each ticket with Time Tracking. This helps to ensure efficient use of time and resources.

Zoho Desk is committed to providing a smooth and hassle-free mobile app experience for its users. If you encounter any issues, you can easily reach out to the support team through email and they will promptly assist you. With Zoho Desk, you can effectively manage your customer support on-the-go and provide exceptional service to your customers.

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