AirDroid Remote Support

You can use this application to provide remote assistance to others in an easy and intuitive way. It offers various features such as real-time screen sharing, voice calls, text messaging, tutorial gestures, and even an AR camera. It also supports unattended devices in large numbers, making it convenient for organizations to troubleshoot issues. Additionally, it provides an intelligent remote monitoring and management solution.

One of the key features of this application is remote control, which allows you to directly control the remote device during the help session. It also has an unattended mode, which is useful for troubleshooting devices that are not being actively used. The black screen mode is another useful feature that hides the screen image of the remote device and displays maintenance hints to keep the session private.

The real-time screen sharing feature allows you to share your screen with the supporter, so they can see the issue and help you resolve it. You can also pause the screen sharing at any time to protect your privacy and data security. The application also has a live chat feature, which enables you to discuss complex problems with the supporter through voice calls and text messages. You can even transfer files through the chat window for faster support.

The AR camera and 3D markers feature is quite unique, as it allows you to see through the remote device's camera and place 3D markers on real-world objects. This can be helpful in guiding on-site personnel to complete operations. The tutorial gesture feature is also useful, as it displays on-screen gestures on the remote device, making it easier for the on-site personnel to follow instructions.

The application also offers permission and device management, allowing you to assign roles and permissions for support team members, monitor the status of devices on a list, and manage device groups. Security and privacy are also prioritized, with 256-bit AES encryption and dynamic 9-digit codes for secure remote access. You can also disable or enforce certain functions to enhance security.

If you are a business user, you can visit the official website and apply for a free trial. Then, you can install AirDroid Business on the supporter's Windows, macOS, or mobile device, and AirDroid Remote Support on the supportee's mobile or Windows devices. For personal users, you can install AirMirror on the supporter's mobile device and AirDroid Remote Support on the supportee's mobile device. Then, you can enter the 9-digit code in AirMirror to start the help session.